Drive with ZyloGet the app
Get the appDrive with Zylo
← Back to Help Centre
Payments & fares

My payment failed

Steps for failed card, wallet or digital payment attempts.

1

Confirm your payment method is active and has enough available funds.

2

Try another supported payment method if one is available.

3

If the same error keeps happening, contact support and include the exact error message you saw.

Still need help?

Send this issue to Zylo Support. No sign-in is required on the public website.

Contact Zylo Support

Related help

My referral reward is missingAsk Support to review a Rider referral and its Zylo Cash reward.I left an item in a vehicleWhat to do if you left a phone, bag or another item after a trip.My driver did not arriveHelp when the driver appears stuck, is too far away or never reaches pickup.