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Search the full Zylo Help Centre or browse by the kind of help you need.

13 topics

Account & access

Help with sign-in, OTP, email or phone access issues.

Help with changing profile information or contact details.

How to report a safety concern connected to a trip or account.

How Zylo Ride PIN helps confirm the correct rider and trip before departure.

Basic troubleshooting for crashes, blank screens or features not loading.

What drivers should know when a rider cancels before pickup.

Help when a completed trip or payout does not appear correctly.

Support for weekly payouts, withdrawals and payout status.

What to check if you cannot go online or your driver account is limited.

How ratings and driver reliability measures affect your account.

What to do when a licence, permit or vehicle document needs renewal.

General guidance on vehicle eligibility before onboarding.

Where drivers can get guidance on permit requirements and next steps.